Terms of Service

Last Updated: July 3, 2026

By engaging The Outpost Creative for any services — website design and development, SEO, Google Business Profile management, paid advertising, marketing systems and automation, or anything else we agree to deliver — you agree to the terms below. Read them. They're the ground rules for how we work together.

1. Who We Are & What This Covers

The Outpost Creative ("we," "us," "our") is a marketing agency serving service-based businesses. These Terms & Conditions govern every engagement between us and you (the "Client"). They work alongside any proposal, statement of work, or service agreement we send you. Where a proposal and these Terms overlap, the proposal controls for that specific project.

2. Services

The specific services, deliverables, timelines, and fees for your engagement are defined in the proposal or statement of work ("SOW") we provide and you approve. These Terms cover the relationship as a whole; the SOW covers the specifics of what we're building for you.

Anything not written into your SOW is out of scope until we agree to it in writing.

3. Fees & Payment

Retainers / ongoing services. Monthly service fees are billed in advance and due on the 1st of each month. Work begins or continues once payment clears.

Projects. Project-based work requires a deposit of 50% before we start, with the balance due on completion / per the schedule in your SOW.

Late payment. Invoices unpaid after 15 days may pause all active work until your account is current. We may also apply a late fee of 1.5% per month on overdue balances. We're not responsible for delays, missed deadlines, or lost results caused by a paused account.

Third-party costs. Ad spend (Google, Meta, etc.), hosting, domains, software subscriptions, stock assets, and similar third-party costs are separate from our fees. You either pay these providers directly or reimburse us — we'll make clear which in your SOW. Our management fees don't include these pass-through costs.

Chargebacks. Disputing a valid charge through your bank or card provider instead of raising the issue with us directly will be treated as a breach of this agreement, and we'll contest it with documentation of the work performed and this agreement.

4. Term & Cancellation

Ongoing services run month-to-month unless your SOW specifies a fixed term. Either of us can cancel with 30 days' written notice. You're responsible for fees through the end of that notice period, and we'll deliver everything owed through your paid period.

Fixed-term agreements run for the length stated in your SOW. Cancelling early doesn't waive fees committed for the remainder of the term unless we agree otherwise in writing.

Projects are billed as agreed regardless of cancellation once work has begun. Deposits are non-refundable because they reserve our time and cover work already underway.

Pausing. Need to pause? Ask. We'll do our best to accommodate a short hold, but we can't guarantee your slot, pricing, or team availability will be unchanged when you return.

5. Your Responsibilities

Good work is a two-way street. To hit deadlines and get results, you agree to:

Provide content, assets, logins, and information we need, on time
Review deliverables and give clear, consolidated feedback within 5 business days
Grant and maintain the access we need — hosting, domains, ad accounts, Google Business Profile, analytics, and the like
Make sure everything you give us is accurate, legal, and yours to use

Delays on your end move deadlines on ours. If a project stalls waiting on you for more than 30 days, we may treat it as complete for billing purposes, or archive it and charge a restart fee to pick it back up.

6. Revisions & Scope Changes

Your SOW spells out what's included, revision rounds and all. Additional revisions, new requests, or anything outside the agreed scope get quoted separately before we do the work. We won't spring surprise charges on you — but we also won't absorb unlimited "just one more thing."

7. Intellectual Property

Your deliverables. Once you've paid in full, the final deliverables we create specifically for you — your website, your copy, your creative — are yours.

Our toolkit. The frameworks, processes, internal tools, code libraries, templates, and know-how we use to build your deliverables stay ours. You're getting the finished work, not a license to our machinery. We may reuse these on other projects.

Third-party assets. Fonts, stock media, plugins, and similar licensed assets are governed by their own licenses, which pass to you as those licenses allow. Subscription-based assets stay active only as long as they're paid for.

Portfolio rights. We may showcase work we've done for you — screenshots, results, your logo — in our portfolio, case studies, and marketing, unless you ask us in writing not to.

8. SMS Communications

By opting into SMS communications, you agree to receive messages from us. You may opt out at any time by replying STOP. We are committed to A2P compliance and will not spam or sell your contact information.

9. No Guaranteed Results

We're good at what we do. We're not magicians, and nobody honest in this industry promises otherwise.

We don't guarantee specific rankings, traffic, leads, conversions, sales, or ad performance. SEO depends on search engines we don't control. Ad platforms change rules, costs, and algorithms on their own schedule. Results depend on your market, your offer, your follow-through, and factors outside anyone's hands.

What we guarantee is the work: strategy, execution, and effort held to a professional standard. Outcomes are a partnership, not a promise.

10. Third-Party Platforms

Our work often runs on platforms we don't own — Google, Meta, hosting providers, and others. We're not responsible for their outages, policy changes, price increases, account suspensions, or decisions. If a platform bans, throttles, or changes something that affects your results, we'll help you respond, but we can't be held liable for their actions.

11. Confidentiality

Both of us agree to keep the other's non-public business information private — strategies, data, pricing, internal details. This survives the end of our engagement. It doesn't cover information that's already public or that either of us is legally required to disclose.

12. Limitation of Liability

We provide our services in good faith and to a professional standard, but we can't be liable for indirect, incidental, or consequential damages — lost profits, lost data, lost business — arising from our services or any platform we use on your behalf.

Our total liability for any claim is capped at the amount you paid us for the specific services giving rise to the claim in the 3 months before it arose. Some jurisdictions limit these exclusions, so parts may not apply to you.

13. Termination by Us

We may pause or end an engagement, without refund of fees already earned, if you:

Fail to pay
Breach these Terms
Are abusive or disrespectful to our team
Ask us to do something illegal, unethical, or off-brand for who we are

We'd always rather talk it out first. But we reserve the right to walk.

14. Independent Contractor

We're an independent contractor, not your employee, partner, or joint venturer. Nothing here creates an employment relationship in the legal sense, and neither of us can bind the other to obligations with third parties.

15. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted here. For active clients, material changes won't apply retroactively to your current SOW — they'll apply to renewals and new work. Continuing to work with us after an update means you accept it.

16. General

If any part of these Terms is found unenforceable, the rest stays in effect. These Terms plus your SOW are the entire agreement between us and replace any prior discussions. Our choosing not to enforce a term once doesn't waive our right to enforce it later.

17. Governing Law

These Terms are governed by the laws of the State of Arkansas, USA. Any dispute will be handled in the state or federal courts located in Arkansas.

18. Contact

Questions about these Terms?

📩 info@theoutpost.agency
🌐 theoutpost.agency